Direct Billing Your Insurance Provider

Extended Health Billing for Insurance Claims

If you’re like many people who need chiropractic services, but also want to use your insurance benefits to help pay for them, you’re not alone!

Metrotown Family Chiropractic, conveniently situated for Burnaby residents near Metropolis at Metrotown, is committed to assisting you with your insurance claims.

Our team ensures a hassle-free experience by handling all the paperwork for your extended health insurance claims, ensuring a smooth and efficient process.

We make this all possible with a process called Direct Billing.

We help you get the most out of your insurance by making sure that all necessary paperwork is submitted on time and in order.

All you have to do is simply bring in your policy card, and our friendly trained front desk staff will submit your claim on your behalf as long as your policy is enabled to do so.

Frequently Asked Questions on Direct Billing

What Is Direct Billing and How Does It Help You?

Direct billing is where we invoice your insurance company directly so you don’t have to fill out any paperwork, forms, or wait for a delay in reimbursement. It’s another way our clinic aims to deliver exceptional customer service to our patients.

Direct billing simplifies your visit to our Burnaby clinic, allowing you to focus on your chiropractic treatment without the stress of managing insurance paperwork.

How Do I Take Advantage of Direct Billing?

 Here are the steps:

1. Present your extended health insurance card to our trained front desk staff before your visit
2. Confirm your date of birth and relationship to the main cardholder of the plan
3. Enjoy while we do the work for you!

What Else Do I Need to Know?

• Our Burnaby chiropractic clinic performs direct billing by using the Telus eClaims portal which is a safe and secure way to process your payment.
• In some instances, your insurance plan will only cover a portion of your visit fee due to a deductible– in this scenario, you are responsible for paying the residual amount owing at the time of treatment. We accept cash, Visa, Mastercard, and Debit.
• If you have any specific questions regarding our ability to perform direct billing on your behalf, please contact your insurance provider directly. As the policy holder, you are responsible for knowing your limits and keeping track of your usage amounts.

Which companies do we direct bill to?

Below are the most common extended health insurance providers we work with for direct billing, serving the Burnaby community and beyond. If you don’t see your provider listed, please reach out to our front desk for assistance: